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COMMUNICATIONS AND CUSTOMER SERVICE


Course Description

This course focuses in helping students developing effective written and verbal communication skills needed to interact with clients, co-workers, supervisors, other members of the office team, external service providers and other agencies. Students will also learn how to apply their knowledge in the provision of excellent customer service.

Prerequisites

Basic computer knowledge

Main Topics


  • THE COMMUNICATIONS PROCESS
  • LISTENING
  • WRITTEN COMMUNICATIONS
  • COMPARATIVE TYPES OF COMMUNICATIONS
  • UNDERSTANDING CUSTOMER SERVICE
  • EFFECTIVE SPEAKING AND
  • PROBLEM SOLVING SKILLS
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